West Herr Honda is excellent with customer care. I have had routine work as well as some repairs with exhaust systems as well as brake work. All has been completed on time as promised. The staff is always courteous even when they are very busy.

The Service Advisors Jeremy and Bryce were exceptional in interpreting a very significant problem I was encountering while driving on long trips. From preliminary assessments to excellent work by the Service Technicians and clear concise communications, I look forward to a long relationship with West Herr Hondsa

This is a great dealership. They are very flexible with scheduling and the staff provides excellent customer service.

West Herr Honda of Canandaigua has exceded my expectations on all accounts...from purchasing to financing and now the service department. 5 stars all the way around!

I bought a 2025 Honda CRV hybrid from West Herr Honda last week. Alan Powell greeted me with the vehicle we had discussed ready for a test drive. He was very knowledgeable about the vehicle and was able to discuss it in depth. I was trading in my 2009 Chevy Malibu. He gave me an estimated trade in value and final quote. I wanted to get another quote at another dealership. He did not pressure me to make the deal with him. I came back not only for the lower price but also because I appreciated the honest, straight forward approach. I was able to complete the paperwork in under 30 min. The final price was even lower than the estimate! The entire team showed they valued my time. They went over the whole vehicle in detail. I highly recommend West Herr Honda for their inventory, knowledge, no xx sales quotes and efficient sales approach.

Had an outstanding experience purchasing my 2024 Honda Civic Hatchback Sport Touring on 8-14-24. Zachary Taylor went above and beyond to locate and obtain the specific vehicle I wanted. This was done exceptionally fast. Everything was straightforward and honest in regards to information shared about the vehicle and pricing. Entire sale went smoothly and super conveniently for me. This car buying experience could not have gone any better. I highly recommend West Herr Honda and Zachary Taylor. I purchased 2017 Honda Civic from this location in 2017 and was able to trade it in now at a fair price. My wife has purchased 3 Honda Civics from this location over the past 20 years. We both plan on continuing to do so.

Great experience finding the right car. Took several hours to test drive, discuss features, and finally hone in on the right choice. Have to say this was the least painful experience buying a car to date. Really appreciate the non pushy approach and attitude

Exceptional service all around. Ryan was very knowledgeable and helpful. Very very happy with him.

My first service experience with Honda went well. Bryce was organized and efficient. And had a cheerful attitude! A good group of people, recommend.

Amazing process, super relaxed and zero pressure car buying. How car buying should be with a personal touch.

A plus service and always friendly staff. Been buying cars here since 2000. Highly recommend this dealership.

My name is Roger Alloco. I recently purchased a Ridgeline. I dealt with Jason Miller and Paulie the dealerships manageger. Both are topnotch. Awesome to do business with. I love my truck and the total 1st time new vehicle buying experience couldn't have been any better. It's my pleasure to do business with Paulie and Jason at West Herr Honda of Canadagua . I highly recommend them and I will not go anywhere else from now on. They are respectful, honorable and honest. Pretty rare qualities to find in people or dealerships these days. Also the quality of my Ridgeline is second to none. Thank you for your time and professional service. Greatly appreciated.

Knowledgeable service agent, all questions answered, options explained, work done in a reasonable amount of time.

My new car buying experience was excellent, my sales person John was very friendly and professional made me feel like at home everyone I made contact with was professional!

Just purchased, in one day, a new 2024 Honda Accord with Nathan Moffett. It was the best car buying experience ever. Nathan is such a great guy and made the entire experience enjoyable. I have never enjoyed buying a car before...but this time it was truly enjoyable. Thanks Nathan.

Had a very pleasant experience working with John. Very informative about vehicle ,no pressure buying experience and the dealership was spotless

Great fast service always!!and Greg was professional and courteous and explained what they had found with inspection

Very professional staff to work with, very friendly and ready to help. I was very well impressed .

AMAZING!!!! Would (and will) send everybody I know there! The sales staff (Nathan M. in particular!) are (is) incredibly helpful, trustworthy (so unlike the typical sleazy car salesmen), and will do whatever it takes to find the perfect vehicle for you. They go above and beyond!

Where do I start? In a word - excellence! This is the third vehicle I have purchased from West Herr Honda Canandaigua. I also have been bringing all of my vehicles here for service for the past six years. My saleman, Nathan M. is a consummate professional. He provides excellent customer service by listening for understanding, finding the best match for your need and budget and respecting your time. My daughter (who lives and works out of state) needed a car rather suddenly as her old car had a catastrophic failure which wasn’t worth repairing. At the same time my wife was in the ICU after open heart surgery. I knew I could trust Nathan to take good care of my daughter while i was at her mom’s bedside in the hospital. My daughter flew into town for the weekend and Nathan quickly and expertly helped her arrive at the very best solution for her needs and got her a solid deal on the purchase price. He handled all of the paperwork as fast as humanly possible out of care and concern for our family situation. He showed genuine human compassion and consideration which is sadly in very short supply these days. Tim V. the Shop Foreman and Russ V. the Service Manager were both on hand to get the car inspected quickly and out the door fast so we could get back to the hospital to be with my wife. I just can’t say enough for this dealership- and this appraisal is is based on six years of experience.

I had a great experience working with Nathan to lease my new car. Nathan made me feel so comfortable, answered all my questions and concerns and made it possible for me to drive my new car home the same day. I highly recommend Nathan and West Herr Honda of Canadaigua.

Usual great service, polite, kept me in the loop on what was happening at the timr

My recent purchase of a 2024 Honda CR-V from West Herr Honda of Canandaigua was an absolute pleasure, thanks to the exceptional service provided by sales consultant Nathan Moffett. Nathan's professionalism, kindness, and extensive knowledge of Honda models made my car-buying journey smooth and enjoyable. Despite my need to reschedule appointments multiple times, Nathan remained remarkably flexible and accommodating. From the moment I stepped into the dealership, I was impressed by the cleanliness and comfort of the environment—a reflection of West Herr Honda's commitment to customer satisfaction. Nathan's expertise went beyond simply showcasing the features of the CR-V. He also referred me to an insurance agent, whose quote far exceeded others I had received, demonstrating his dedication to ensuring I received the best value. Throughout my extensive vehicle shopping experience, which included test drives of various brands such as BMW, Mazda, Toyota, and other Honda models, Nathan was patient and supportive. He even arranged an extended test drive with the management at West Herr Honda of Canandaigua—an offer I had never encountered elsewhere. Nathan's communication skills were impeccable. During periods of waiting for documentation, he checked in regularly, ensuring I felt valued as a customer. Additionally, I must commend Corrine, Maryam, and Bobby for their exceptional service and respectful approach. In conclusion, I wholeheartedly recommend Nathan Moffett and the team at West Herr Honda of Canandaigua to anyone in the market for a new vehicle. Nathan's dedication, expertise, and exceptional service truly set him apart. Thank you, Nathan, for making my first (1st) car-buying experience a memorable one!

An all around positive experience! Nathan was informative and insightful, found me a great truck in my budget within days. Delivery was fast and painless. 100% recommend!

The salesperson (Ted) was very professional and knowledgeable. He answered all of my questions and was willing to go the extra mile to address my concerns. My overall feeling is that the salesman and sales manager both appreciated me as a customer and valued my business. Therefore, I would recommend Westherr as a great place to purchase a vehicle.